I even told her i had to get out of my vehicle with a new diagnosed spine issue, of which i was there trying to get my first prescription, and had to wave the 6 cars behind me that the drive thru was closed. Observed Chicken breading room equipment, in deli area, with an accumulation of dirt, food residue, slime debris on floorracks shelves non-food contact surfaces. It's more of an inconvenience than a convenience. We spoke to the consumer today and they provided an updated mailing address for the request. The associate said to go ahead. I will not shop at this store again and will encourage others to not shop here as well. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. Leave a review. Never go there again! Hello, I will write and call to everyone I can to let them know how horribly I was treated. Category Food & Beverages. I have been having reoccurring issues with medication not being in stock at this pharmacy over the last year. I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. 2023 Trustpilot, Inc. All rights reserved. Please get rid of this person. For every $50 you spend on qualifying perchases, you get a straight $1 back, not $1 per gallon. " very flexible schedule, good management " (in 135 reviews) " I've worked at Giant Eagle a long time " (in 103 reviews) Cons. auth #04520C Desired outcome: Tip for consumers:Please be nice to the people that serve you. Products used:Your customer service stinks. Most customers were really nice and then there were some that you just lose faith in humanity from. Thank you for your time. I was mentioning to the woman that was waiting on me of the experience and this Morgan came out of nowhere and was very direct and very nasty and said yes, and pointed to the employees in the pharmacy and was going on like this is all we have etc. If they knew it was in the hot foods for this long, they should have thrown it away or reduced the price. So they make you think you must buy 4, but no, only one is enough. Submit Call Comment; Contact; Support; Blog; Press; Carriers ; Sign Up / Login; Search Results for Giant Eagle Pharmacy. Learn how the rating is calculated 1 complaint. Please update the website to indicate when a service is not available during regular business hours. 0 Views . I don't like the fact that you no longer mail sales papers and the fact that you no longer supply plastic bags I believe it's more of cost and profit issue than saving the environment. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. I immediately returned to Giant Eagle with the card and receipt and requested a replacement/refund. It goes against our guidelines to offer incentives for reviews. another time i waited a while in the selfcheck line got up and was told i cant use it cuz i dont have a advantage card! The Giant Eagle Grocery App is the best tool for online and in-store shopping and saving! Depending on your role and location, you might qualify for all or some of the following benefits. 1. Giant eagle unwilling to offer anything related to customer care. Mandates are NOT law! I would give no stars but a minimum of one star is needed. I have been texted to pick up medication and then told upon arrival it needed authorized and they would contact me when completed. The kitchen manager was the cashier. She said too bad, you need to wear a mask or we can't check you out. I spoke with a lady at the front desk she allowed me to exchange the item for a fresh pack however this is just not pleasing and highly uncomfortable Thank you . The wedge-tailed eagle (Aquila audax) is the largest bird of prey in the continent of Australia.It is also found in southern New Guinea to the north and is distributed as far south as the state of Tasmania. I new package if and when they come into the store, I went through the car wash yesterday July 10, 2022 and the washer latched onto my drivers side mirror and ripped off the back of the mirror. Made formal complaint with Customer Care. I apologize for any inconvenience caused by the action taken with this particular gift card. One of the best Retail business at 3841 S Hamilton Rd, Groveport OH, 43125 United States. Is this your company? Verification can help ensure real people write reviews about real companies. Giant Eagle reviews & complaints. Another rep told me it's a health insurance issue that they can't do anything about. Customer Reviews. Giant Eagle was first founded in 1918, by three families - Goldstein, Porter, and Chait. Share your photos and videos with others to prove the truth of your words. 6932 West Central Ave, Toledo, OH 43617. I'm not expecting any compensation because I cannot provide the evidence, but I did want you to know about my disappointment. Something needs to be done, even when waiting in line at location you hear people complaining about it. December 29, 2022Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106RE: Complaint ID ********This letter is in response to the complaint submitted by ***** ****** to the BetterBusiness Bureau regarding their experience at the Grove City Giant Eagle located at2173 Stringtown Road Grove City, OH 43123. Overpriced! I would like a full refund.Also If your going to advertise this as a edible image on your web site tell people what they are getting, I'll bet most people would not order an image if this is what they get. My personal shopper ignored my requests for subbing the chicken I ordered ONLY if it was same price per pound. As a public service if you are unable to serve your customers to the best of your ability and abide by the law, then you deserve to be shutdown and to go bankrupt. In fact I am going there tomorrow for my flu shot, and my Moderna Booster ouchWe even have a StarBucks inside our Giant Eagle I have been a loyal customer of Giant Eagle , SquirrelHill , Pittsburg , PA , since our UPMC days in the late 1980s . I can't help but to notice a 1 star for most of the reviews. Hello ********* Why stop with ads in the mail? Country fried steak & eggs were. So, off to Rite Aide i go! Anyone can write a Trustpilot review. That they deliberately don't care to abide by the ADA law, or the Civil Rights Act of 1967. I look forward to my perks and using them when I can get a full tank of gaswhich I have been doing for years. So I am out $200, no refund and my cards have been mysteriously used. i have to go back to the website to send a reply. Category Food & Beverages. I explained to them my same situation, and they continued to harass me and discriminate.They tried to tell me that wearing a mask is the law now, they are sorely mistaken. I got it back in a hot cup and thought oh ok maybe its iced in this mug, because I had seen the guy get ice. Be the first one to write a review. I explained to them my same situation, and they continued to harass me and discriminate. Delivery & Pickup Options - 16 reviews of Giant Eagle Supermarket "This is my local, neighborhood Giant Eagle. this is very frustrating, inconvenient and time consuming. Pay is not enough and they use you as a tool rather than a hard working human being. Your loosing your customer base. Our partners at the Trib said the move has I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. i contacted customer service but they refuse to do anything since the advantage card is in my son in law's name. It was for curbside pick up. Can you imagine what I think you can do with this lousy idea?! I was not sure what she usually drinks so my daughter and I were discussing it as she pays more attention to this stuff than I do. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. So here's one problem, why would you give a customer ahead of us their prescription while you said you were closed and then not answer us when we rang the bell? I'm frustrated. Ray Saunders 614 This is unacceptable. I like that i get discounts on gas when i shop. It's unbelievably immoral and despicable! Two weeks later (today) the same product cost me $6.39. I asked about my perks that were deleted This is a very serious issue. The service has always been rude, but now they have become even worse. No one seemed to care about the mistake made in the store. Recently it has been a hassle and very annoying and difficult to swipe your card at the pump and get your free gas and just go.. You will lose me and many others who despise having to use pc, etc to see your weekly special info. The cake had an image I had selected from your website. I cooked it on my grill as I usually do, and found it to be tough and certainly not Prime. Thank you for contact support. Click here to get notifications about new complaints of Giant Eagle. 9% of Giant Eagle employees are Black or African American. They bring them out and put them in your truck for you. He blewup at me " i was just trying to help" i said in a very rude way! Everyone I talk to keeps telling me they will get back with me the next day. I said well we waited all that time and the car ahead of us received their prescription so how we would know? Had two employees and their manager jumping down my throat over a mask after I explained to them that I have a medical condition, and it isn't proactive for me to wear a mask, they proceeded to harass me and refused service. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Help even if you are not a cashier, you work for GetGo! An item had part of the label ripped off of it which had the bar code on it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Disability and food assistance, so every penny counts. Questions Post Question There are no questions yet for this company. A store associate called me at 7:40am to ask for substitutions and also for any additional items. After picking up the order, I realized that none of the substitutions or the additional item were there. Desired outcome: Browse; Login . Ive talked to several managers ,I have written everybodys name down and I even spoke with giant Eagles corporate office . The store is in Brooklyn ohio. Customer care is no care Good meat but bags break and prices are too high, Wide selection, pretty good produce and meats, average quality store brand items. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Some of my articles are about CX (customer experience) and leadership. Desired outcome: And who in the hell can even see tiny print on the smartphone. Submit a complaint and get your issue resolved. In Giant Eagle (I prefer to call it Giant Vulture), you get these ads saying, for example 'Buy 4 for $5 - before was $1.79 each'. Terrible Terrible Terrible. The average employee at Giant Eagle makes $27,418 per year. Branch address 1300 Country Club Road, Monongahela, PA, 15063, US. I wanted 2.5lbs Unfortunately when her friend went to use the card she accidentally scratched the pin number to hard rendering it unidentifiable. The most common ethnicity at Giant Eagle is White (74%). Want to feel comfortable shopping here again and rude employees are being retrained and changing damaging behaviot btw: i went to lucky across the street.. On Friday 8/12/22 I went to Giant Eagle on Broadview Rd in Parma Ohio to get some things for a family party. Ive had two separate incidents where I was told the shipment would be in 3 days from the day my prescription was received by this pharmacy and what day I was to come back to pick it up. 5-7 minutes he was gone. Since this card was purchased from a 3rd party store/website not affiliated with us, we're not able to assist. I can not reply to emails. Why I constantly continue have this on going issue with this pharmacy has be baffled? Was contacted by customer service, and was basically told that they condone harassment, abuse, hate, discrimination, and refusal of public service to anyone with a medical condition who are unable to wear a mask. Or does that all fall on computers today? We pulled up behind a car and waited 20 minutes! Table of Contents show. Would never buy them again. My mother purchased a $125 Lyft Gift Card at Giant Eagle Store #45. I even ask someone to get one out for me but they would not. Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. Clearly irritated because I didn't have a loyalty card to self check out, she used hers only to raise her shoulders and arms at me telling me it's my money my loss because I didn't have one then after a few more calls from my register she proceeded to tell me " you know these machines are only for basket items" complaining I had too many items when there is clearly no sign that says other wise or anywhere for that matter. I have a family to feed and I am very upset. Recently, we have purchased the large size, twice, and both times we have been greatly dissatisfied. Harrassing Women: Giant Eagle Greenfield Complaints: Confessions of a young female cashier in Distress Pittsburgh, Pennsylvania. Because more often than not, they have what is needed and at a fair price! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. She had already rung up half of my groceries before I noticedI went home and wiped down each food item with sanitizing cloths then soap and water. I was shopping at Giant Eagle in Akron on Waterloo Rd and went to pay for my items at a self checkout lane. I need someone from Giant Eagle to call me and let me know how to file a claim and where to send this receipt for the replacement. I said I would write to Ms. Laura Karet about this. I don't want to have to own a 500.00 phone with a tiny little screen that doesn't show squat. The next best thing would be some sort of response just so I know you are aware of my issue.
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