In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Do you mean direct ferries are trying to alter the contract or the op?. You have been added to the mailing list. Learn when you may be eligible for a refund and how to request reimbursement. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. There was nothing from you at all. I have booked a trip to/from the UK (from Hoek van Holland). These vermin are interested only in your money - not servicing customers. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Amendments can only be made prior to the sailing date which in this case was never requested. This company is totally unreliable and impossible to contact. Follow us on Twitter for the latest WSF information! not great. We remain at your disposal. The transaction currency used on our website is the euro (). WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. No personal touch. We are easy to contact through our contact form on our website. Terrible service, maybe not a scam but don't use them. Brittany Ferries are really helpful. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Dear customer, Many thanks for your review! Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Kind regards, Maya from Direct Ferries. Go directly to the companies providing the ferries. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. WebWith over 350 ferry operators to choose from, we can help you to find the perfect route for you, at the cheapest price possible. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Tripadvisor performs checks on reviews. Dont understand that. We had a march booking santander to Portsmouth with Direct Ferries cancelled, for quite a while they insisted they could only offer a voucher and despite me saying this was not acceptable they would not give. -10 min from Costa da Caparica by car -8 min from Cova do WSF is the largest operating public ferry system in the US! Definite miles better than the outfit I booked with last year. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. I have attached documentation needed to prove the above incident. With some ferry companies we'll be able to confirm your amendment straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. 93% of travellers recommend this experience. Booked Algeciras to Tangier Med recently using FRS. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. InterContinental (IHG) Hotels in Southampton, Hotels near Red Funnel Isle of Wight Ferries, Hotels near Southampton Airport (Parkway) Station, Hotels near Bournebouth Intl Airport (BOH), Motels near Bournebouth Intl Airport (BOH), Hotels near Southampton Solent University, Adrenaline & Extreme Tours in Southampton, Game & Entertainment Centres in Southampton, Points of Interest & Landmarks in Southampton, Southampton City Art Gallery: Tickets & Tours, Titanic Engineer Officers Memorial: Tickets & Tours, Medieval Merchant's House: Tickets & Tours, Blue Boat Company Amsterdam Canal Cruise and Van Gogh Museum, Boston Tea Party Ships & Museum Admission, Shark and Wildlife Viewing Adventure in Key West, Full-Day Whale Watching Cruise from Montreal, View all hotels near Direct Ferries on Tripadvisor, View all restaurants near Direct Ferries on Tripadvisor, View all attractions near Direct Ferries on Tripadvisor. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! It was actually in USA dollars so my trip cost 1200 which is extortionate! However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. My service experience was awful Date of experience: March 2022 Ask Riddor111 about Direct Our original booking made in January for April was cancelled by the ferry company. All went well hope its the same when we arrive in Barcelona. CT17 9TJ Verification can help ensure real people write reviews about real companies. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Rent-to-own and financing options allow you to get the trailer you need within your budget. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. You can also discover ports and routes available. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. 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Our average member earns over 300 cashback a year. Using their online form I contacted customer services, not once but half a dozen times, I received no response. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I could find no way to contact other than amendment. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Thanks. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When cancelling via phone or email the cancellation fee is 30/35. Ferryhopper is obligated to comply with this regulation, in order to ensure the safety of your personal data. What attractions are near Direct Ferries? Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. Made the booking and ended up feeling very happy that it was so easy. Washington State Ferries. Our credit card was charged but we never received any confirmation or ticket information. We use dedicated people and clever technology to safeguard our platform. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). We did so with Britanny Ferries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Dear Sue Sturgeon,Thank you for your feedback. According to Desaru Coasts website, therell also be a bus station coming soon. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. You are using an out of date browser. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! WebView your current account balance and transaction history online 24/7 at Key2Benefits Open a New Account; Log in to online banking Typically, you can get a $150-$200 fee free return for. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Irish Sea: sail with your camper, for less! Find out how we combat fake reviews. Dear Stewart, Thank you for contacting us. Find out how we combat fake reviews. No questions have been asked about this experience. Please note that a small cancellation fee of 6 (euros) per booking applies. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. To get to other parts of Desaru, you can easily book a Grab. It's now a month later and they still haven't There is no one I can speak to. More expensive but very safe an helpful.Thank you for your replay. I had the same problem with P&O and vouchers. Go direct to the ferry operator. I have NOT picked up my ferry tickets. Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. The booking process was smooth and simple to follow. With our quick and simple ferry finder tool, finding a But, although they sent a confirmation, they make it clear that it's not a ticket. Please send any questions or comments to: help@poferries.com I will never book with this company again and I advise others to steer clear. Please don't hesitate to contact us, if you have any queries. We do care about our customer and completing all amendment requests that we receive. We also ensure all reviews are published without moderation. Heres to fair winds on our crossing! Please don't hesitate to contact us, if you have any queries. The ticket included passage for myself, my dog and a small car. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. We also ensure all reviews are published without moderation. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. If the delay is more than double the times set out above, I would recommend that no one uses Direct ferries. like what ? Can I cancel and get a refund? In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Complete investigation into their business ethics. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. View Actual Score Check Background This. How can this be possible. Appalling customer service. As a result of the above incident, my BRP (resident permit) was also stolen. Buying a ticket was easy but now to see how the experience on board will be in a few months! Our customer support team will be happy to help. I emailed Direct Ferries immediately with evidence of no Marlin route, our new tickets and advice provided by the operators. We remain at your disposal. So now I just lost my money, because of their incompetence. It goes against our guidelines to offer incentives for reviews. Holiday:Monday 17 th to Friday 28 th October 2022. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. What if I don't know the plate number of my rental car? DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) With some ferry companies we'll be able to There was a mistake on your site, and you cannot admit it. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. Please react urgently on my requests. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. As a ticket agent we are bound by the terms and conditions applied by the ferry companies and the ticket you booked is a non refundable ticket. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. 2901 Third Ave., Suite 500. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. I contacted Direct Ferries via the online form and they resolved the problem within an hour and also checked me in. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. WebWill I get a refund if I cancel my booking? That is why we are trusted by over 2.5 million customers and counting. The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. They said they would check it out. I recently booked the St Malo to Poole ferry with Direct Ferries. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. It may not display this or other websites correctly. Each ferry company has its own policy. The website was setup easily and everything worked fine. More Ferry Deals from directferries.co.uk Germany - Sweden: 20% OFF with TT Line Book your ferry tickets with Direct Ferries. All the information you need on ticket changes, cancellations and refunds is here. Please note that online requests for ticket changes can only be processed during business hours. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. If you make an amendment request through My Account the amendment fee is only 10/10. If the system detects something that potentially contradicts our. Please note that the applicable cancellation policy depends on when we receive the tickets. Ferry delay compensation. Megarian colonists claimed a direct line back to the founders of the city, Byzas, the son of the god Poseidon and the nymph Cerossa. Is it worth pursuing this with my travel insurance company or will I not be eligible for a refund We booked with Direct Ferries, tried to amend it a few weeks before travelling. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. No refund will be given. You can't even speak to a real person on the help/chat box. Examples of reimbursement requests include: Note: Disputed fares must be submitted within 30 days of purchase. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! What terms and conditions apply on my ferry ticket? Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. Will I get a refund if I cancel my booking? Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Therefore, Ferryhopper is not liable for any modification of these policies and rules. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Before you pay for your tickets, you will be asked to read and agree to the terms and conditions of both Ferryhopperand the ferry company you are traveling with. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. I have already picked up my ferry tickets. Certainly worth trying your luck. Estimated growth return on investment of at least 8%. Got the answering machine again. Depending on your bank, it usually takes 5-10 business days for the refund to be processed and for the funds to appear in your bank account. They dont reply to your emails or help you! Less than 24-hours or failure to show for travel. WebYou cant reach them by phone which is a problem if you need acute help. Editor, Marcus Herbert. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. As I see it the op is entitled to a refund but not additional compensation as the cancellation was not due to a fault of the ferry company. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. We are both english and always lived in England Direct Ferries have no phone available to discuss. WebUnfortunately, having booked a non refundable ticket, the ferry company has not offered a refund on this occasion. Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Click on a category below to reveal the related questions. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere You can check your confirmation email or log into My Account to see if you are able to amend your booking. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. Seriously this is basically a scam. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. This depends on the ticket you have booked, you can check your confirmation email for information on whether your ticket can be refunded. We use dedicated people and clever technology to safeguard our platform. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. You can find your booking reference number at the top of your confirmation email. Furthermore, you can find the "Troubleshooting Login Issues" section which can answer your unresolved problems and equip you with a lot. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. Get your BatamFast tickets to Desaru. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you make a mistake when booking online, you can cancel your booking at no cost The amount for which you will be refunded depends on how much time remains between the cancellation and your departure. NEVER we got any mail of you. six hours for a journey of more than 24 hours. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Hi all. You have been added to the directferries.co.uk mailing list. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Really poor service - i would have nothing to do with this company. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. They send Google link with location but doesn't work on my phone or computer. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. Brittany Ferries issued us with credit notes. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. more. Reviewed 18 September 2020 via mobile. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! If you do prefer to contact us in writing, our postal adress is: You can compare the best prices from all train lines and book online directly with Wanderu. It is also important to mention that open tickets are usually non-refundable in case of cancellation. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). I made reservations. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. I am now writing direct to their registered office. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. I should have stayed with you ! Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Follow the Ground Transport signs and directions in your app to get to the location. Having help to step onto and off the boats were very helpful and appreciated. WebDo yourself a favor and book directly through the ferry company website, that way you will save money in fees, have better options (like booking a seat), and have more control if you need to make a cancellation or change. Kind regards, Maya from Direct Ferries. We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website.
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